Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also support payments through PayPal for a secure checkout experience.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's delivery status.
What is your return policy?
We offer a 30-day return policy for items in their original condition with tags attached. Please initiate returns through our online process, and note that some items may be final sale.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on the destination. Please check during checkout for availability.
How do I contact customer support?
For any inquiries or assistance, please email us at [email protected]. Our team aims to respond within 24-48 hours.
Are your products true to size?
We provide detailed size guides for each product category (Coats, Trousers, Shorts, Sweaters, Skirts, Dresses) to help you choose the right fit. Please refer to the product page for measurements.
What should I do if I receive a damaged item?
If your item arrives damaged, please contact us immediately at [email protected] with your order details and photos of the damage. We will assist you with a replacement or refund.
Do you offer exchanges?
Yes, we facilitate exchanges for size or color within the return period, subject to availability. Please initiate the process through our returns system or contact support for guidance.