Refund Policy

At ZaraLume, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund under the terms outlined below.

Eligibility for Refunds

Refunds are available for items returned within 30 days of the delivery date. To qualify for a refund, the item must be:

• Unworn, unused, and in its original condition
• In the original packaging with all tags attached
• Accompanied by the original proof of purchase

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Items that have been worn, washed, or altered
• Items without the original tags or packaging
• Gift cards and promotional items

How to Initiate a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] within the eligible return period.
2. Provide your order number and details about the reason for the return.
3. Pack the item securely and ship it to the address provided by our team.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 10 business days.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Contact Us

If you have any questions about our refund policy, please reach out to us at [email protected]. We are here to assist you.